Frequently Asked Questions

Door gaskets should be checked and cleaned regularly and replaced if damaged. To clean the gasket, wipe with warm soapy water and a soft cloth, ensuring it is completely dry before closing the door.

DO NOT use a sharp knife to clean or scrape the gasket. Damaged gaskets do not seal correctly and can increase the amount of electricity consumed, seriously affecting the efficiency and performance of the cabinet. Damaged gaskets are easily replaced. Simply pull out existing part and push new gasket into the channel (gasket retainer) at centre and work along, pushing gasket into the channel. Continue with additional three sides, pushing corners in last.

On Millennium Controllers (The Half moon Logo around the controller) Hold in the 2 red Arrows together until the defrost light appears. 

On Budget Controllers (Oblong Black Face) Press the Up and Down Arrows together until the defrost light appears.

Switch off, switch back on and immediately press the I button. This again is the Clean Condenser Alarm reminder.

This is the Clean Condenser reminder. Press and hold symbol for three seconds to cancel. We would recommend that you carry out the cleaning condenser procedure outlined in your operating manual which can be found in the infocentre.

Contact our spares department direct on: 01553 817017

You will need to state the following: Company name, address, quotation reference - if you have already been quoted, if not a correct model and serial number, payment details - either cheque or credit card.

We do also ask for faxed orders so that we have hard copies of the customer’s order with all their details on.

16 Amp that requires hard wiring into electrical connection.